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◆ MSH Deskly

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Tickets

Track, assign and resolve support requests.

5 min before targetTarget reached / exceeded

ID	Subject	Error type	Priority	Status	Assignee	Reported at	Solved at	Duration

Month

All tickets in the month

Public holidaysTickets reported on these dates use the after-office-hours target for the whole day.

Holiday name

From

To (optional, for several days)

Date	Holiday

Users

Name	Username	Role	Status

Error typesAgents pick one of these when logging a ticket. A type that is in use cannot be deleted.

Log a new ticket

Subject

Requester

Error type

Priority

Reported at

Description

Suggestions appear as you type.

Add user

UsernameLetters, numbers, . _ -

Display name

Role

PasswordAt least 8 characters. The user must change it at first sign-in.

Account active

Quality objective

Normal hours target (minutes)

After hours target (minutes)

Goal: share of cases solved within target (%)

Error types the objective applies to

Changing a target time recalculates the target of every ticket, including past ones, so past months are judged by the new times.

Export tickets to CSV

Select tickets by

From

To

Both dates are included. Leave a date empty for no limit.

Change password

You're using a temporary password. Please choose a new one to continue.

Current password

New passwordAt least 8 characters.